A cartoon character is standing in the middle of a space.

Contact Us

Thank you for considering SiteEra for your digital needs. Your satisfaction and success are our priority. Please feel free to reach out to us with any inquiries or support you may need.

A cartoon character with headphones is standing next to a sign that says siteero.

Need Support?

Go to mySiteEra and open a support case. Your request will go directly to the chosen department.

Open Support Ticket
A cartoon character with a sign above it.

Read About Us

Read about our offerings and what we believe in. We would love to have you with us. Welcome!

About SiteEra
OR
A cartoon character sitting at a table with people around him.

Complete this web form and start a conversation

We would love to speak with you about your website projects.

Why choose us

Our customers choose us because of what we focus on.

SiteEra excels in technology features and characteristics that ensure optimal performance and enhanced user experience. With boosted speeds and high-end server hardware, our hosting platform is equipped to deliver super-fast loading times. The software is finely tuned to maximize efficiency and deliver optimal speed.

Ensuring the security of your website is a top priority at SiteEra. We offer quick and easy SSL encryption, allowing you to enable HTTPS for free with just a few clicks, all powered by Let’s Encrypt. Additionally, your websites are automatically backed up every 12 hours, providing an extra layer of protection for your valuable data.

Our bespoke security measures strike the perfect balance between accessibility and security, ensuring that your website remains safe without compromising usability. You can collaborate effortlessly by inviting people and creating sub-accounts with just a few clicks, streamlining the sharing of access and facilitating teamwork.

SiteEra is super compatible, supporting the latest versions of Apache, MariaDB, and PHP of your choice, up to version 8.3. This flexibility allows you to utilize the technologies that best suit your website’s needs and stay up-to-date with the latest advancements.

We understand the importance of reliability, and that’s why SiteEra guarantees an incredible 99.9%+ server uptime. This ensures that your websites are accessible and available to visitors around the clock, maximizing reliability and minimizing downtime.

Creating staging sites for testing and development purposes is made easy with SiteEra. You can effortlessly create publicly accessible staging sites directly on our platform, enabling you to preview and fine-tune your website before making it live.

A cartoon character is flying through the clouds.

Unbeatable Website Performance

  • Ultra-fast NVMe SSD storage
  • Powerful multicore AMD & Intel CPU
  • Latest and greatest software
  • Redis object cache
  • Gzip & Brotli compression
  • CloudFlare supported

Sign up to our web hosting and experience industry leading performance. Handle website traffic like a pro.

Our Web Hosting Plans
Frequently Asked Questions
How do I choose the right hosting plan for my website?

The right hosting plan depends on your website’s size, traffic, and specific requirements. Our hosting plans have been crafted and tailored with different business sizes in mind to ensure that it is a straightforward process for you to select one. Please also feel free to contact our support for a personalized recommendation.

What kind of customer support do you offer?

We provide 24/7 customer support through live chat and mySiteEra. Our knowledgeable team is here to assist with any technical issues, billing inquiries, or general questions you may have.

What is “mySiteEra”?

It is a system that we have set up for managing billing and support. All of your service details and support cases are stored on mySiteEra. It is also the system being used when you are in the process of purchasing a product or service from us.

The URL is https://my.siteera.com.

What is your uptime guarantee?

We guarantee a 99.9%+ uptime for all our hosting services, ensuring your website remains accessible to your visitors. Our state-of-the-art infrastructure and reputable network/server partners help maintain this commitment.

Can I upgrade or downgrade my hosting plan at any time?

Yes, you can upgrade or downgrade your hosting plan anytime. Our flexible plans are designed to grow with your website’s needs. Simply contact our support team for assistance.

Do you offer website backups?

Yes, your websites are backed-up every 12 hours to both the server locally and a remote location. We also encourage you to create your own backups for redundancy, because it is always best to be safe.

How do I transfer my existing website to your service?

Our team can assist you with website migration to ensure a smooth and hassle-free transfer. Contact us to initiate the process, and we’ll guide you through the steps involved.

What payment methods do you accept?

We accept various payment methods including credit cards and PayPal. We are also in the process of setting up cryptocurrency payments. Visit our product pages for more details.

What is your refund policy?

We offer a 30-day money-back guarantee on all our hosting plans. If you’re not satisfied with our services, you can request a full refund within the first 30 days of your purchase. *This guarantee is only available for web hosting.